Question 1

What is the warranty period on Elite Scissors?

Accepted Answer

All Elite Scissors are covered by a 10-year warranty for manufacturer defects. Claims require tracked return and proof of purchase. Damage from misuse or sharpening by non-qualified bladesmiths is not covered.

Question 2

Do you offer free shipping?

Accepted Answer

Yes, orders over $180 qualify for free shipping.

Question 3

Do you provide sharpening and repair?

Accepted Answer

Yes. Our qualified bladesmiths offer sharpening, repair and reconditioning. You can post your scissors to us; service includes return Express Post and GST.

Question 4

How should I care for my scissors?

Accepted Answer

Clean and dry between each haircut, then oil the pivot regularly (use camellia oil). Check tension routinely and store your scissors in a protective case.

Question 5

Do you offer a scissor trade-in program?

Accepted Answer

Yes. Trade in your pre-loved scissors (any brand) for a $50 credit when purchasing Elite Scissors. Donated scissors are reconditioned and passed to partner charities Hair Aid and Deadly Hair Dude.

Question 6

Do you make left-handed scissors?

Accepted Answer

Yes. Many models are available in both right- and left-handed versions.

Question 7

What steel do you use?

Accepted Answer

Elite Scissors uses premium Japanese steels such as ATS-314 cobalt steel and 440C stainless steel, chosen for hardness, edge retention and corrosion resistance.

Question 8

Can I book a product demo?

Accepted Answer

Yes. You can book a demo directly from our site.

Question 9

Do you offer payment plans?

Accepted Answer

Yes. Payment plans are available on request—contact us for details.

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