REFUND POLICY

RETURNING YOUR SCISSORS:

We understand that it is difficult to choose your hairdressing or barbering scissors, for this reason, we offer a 7-day exchange or refund policy to help you find the perfect fit. 

EXCHANGING YOUR SCISSORS:

We are more than happy to exchange your scissors and offer you guidance to help you select another pair of scissors. Within the 7 days return guidelines, we will exchange your scissors once we receive the pair that you have sent back to us, via an Australian post-tracked service and in the new condition in the original packaging.

HOW DO I CANCEL MY PAYMENT PLAN:

If you are on a payment plan you can calcel it by returning your scissors to Elite Scissors. When we receive them we will halt your payments.

ACCIDENTAL DAMAGE TO YOUR SCISSORS: 

If you accidentally damage your scissors, we will assess the damage when you return them to us. We are able to offer assistance by replacement of the same scissors at a reduced cost for our clients.

HOW TO RETURN YOUR SCISSORS: 

1. All we ask is that you get in touch with us as soon as you realize that you need to make an exchange or ask for a refund. This must be within the first 7 days of receiving your scissors. The 7 days begin from when your parcel is marked as delivered to you.

2. The scissors need to be posted back to us via an Australia post-tracked service. In new condition, with no damage. (ie dropped etc), in the original packaging, this includes the case with scissors properly secured, with a cleaning cloth and oil inside the case.

3. We will then assess the scissors, if there are no damages or problems we will either exchange them or issue you a refund.